VANCOUVER, B.C.–After an outage that lasted three days, Vancity Credit Union here said it has resolved issues with its home banking system that attracted attention in both local media and social media.
During the outage members were unable to check account balances or complete online transactions, including bill payment. The credit union’s ATMs, debit cards, mobile app and credit cards were still working for most members, according to local media.
In a statement, Vancity said affected members may notice that some transactions they completed since the outage began may not appear, but will show up “eventually.”
The credit union stressed the outage was not the result of a data breach of cyber attack.
"I know that three days without online banking has been a huge inconvenience to all of our members and I want to apologize on behalf of Vancity to you for that inconvenience," said President/CEO Tamara Vrooman in a released video statement.
Vrooman also said Vancity will pay any penalties or interest charges that members have incurred as a result of the outage.
In response to the outage, Vancity extended its branch hours into the weekend to help members, who had taken to social media to complain.
“This is getting out of hand. I rely on my pay cheque going in ON TIME. Seriously looking into banking with someone else from now,” wrote one member.
“Since you guys updated the system, my direct deposit has arrived late every week, leaving me unable to do my banking before work when it's actually convenient for me. I am not happy,” wrote another.