CUPERTINO, Calif.—The launch of Apple Pay has run into a few snags.
Some users of the new payments platform that opened for business early last week and which allows consumers to make payments using certain iPhones have been getting double-charged and some have encountered failed transactions.
GottaBeMobile.com reported that one user claimed he was charged twice while shopping at a Whole Foods store using his Bank of America debit card through Apple Pay. Bank of America notes that this particular problem is on their end and have been working on a fix.
Some users, as well, are saying that they still have to enter in their PIN number on the keypad even after authorizing the payment on their iPhone.
Problems are not just resulting from the new payments platform, but also from retail employees untrained on how to accept Apple Pay, leaving some cashiers unable to process the transactions. GottaBeMobile.com reported problems with returns for items paid with Apple Pay. The report stated that one user returning an item at CVS was required to swipe the credit card associated with the Apple Pay transaction, “but since you can’t exactly do that with Apple Pay, this forced the cashier to essentially override the system in order to return the money,”
What could be a shaky start for Apple Pay follows news earlier this week (http://www.cutoday.info/Fresh-Today/CUs-Rushing-To-Enroll-In-Apple-Pay) that credit unions comprised more than two-thirds of FIs enrolled with the new payments platform. In remarks to a credit union audience last week, CO-OP Financial Services CEO Stan Hollen called the technology a “game changer,” while other executives with the company urged credit unions to prepare to adopt Apple Pay.