Banks Leading the Way on Delivering Best Mobile Apps, Says Analysis

Mobile Banking

NEW YORK—Banks are leading the way when it comes to delivering the best mobile banking apps in the nation, a new report reveals.

According to S&P Global Market Intelligence's 2018 U.S. Mobile Banking Market Report, Wells Fargo and Bank of America boast the most comprehensive mobile app, each offering 23 of the features surveyed.

BBVA Compass followed in third place with 22; while Capital One, Citi and PNC tied for fourth with 21; and BB&T and Chase with 20, ABL Advisor reported.

“Customers have come to expect a feature-rich mobile experience with comprehensive self-service functionality, with features such as card controls and fingerprint login topping the most in-demand features mobile banking users would like to see added to their apps. In addition to app features, banks are also focused on providing technology-driven customer engagement to improve overall user interface and app performance,” ABL Advisor said.

Section: Standard
Word Count: 225
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Copyright Year: 2019
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