CU Direct, PSCU Announce Partnership Around LOS, Call Centers


SAN DIEGO–CU Direct and PSCU said they have entered into an agreement under which PSCU will utilize CU Direct’s Lending 360 Loan Origination System (LOS) within its Total Member Care (TMC) Contact Centers. 

The announcement was made during CU Direct’s DRIVE 16 Conference here.

St. Petersburg, Fla.-based PSCU said it will significantly enhance the scope of its industry-leading suite of products and services by leveraging the functionality of Lending 360 within its TMC Contact Centers and as a full loan origination solution. The Lending 360 system can be used in conjunction with PSCU’s customized contact center support and can integrate with a credit union’s in-house platform. Lending 360 also supports integration with multiple third-parties including indirect lending and home banking platforms.

“CU Direct’s LOS features a powerful, configurable workflow engine that uses a credit union’s existing rules, rates and lending criteria, and supports loan application processing activity across all consumer lending channels,” the company said.

CU Direct

The system will provide PSCU’s owner credit unions and their members with leading edge technology in an easy-to-use lending platform designed to fully support consumer loan and account opening applications, according to the two organizations, both of which are CUSOs.

“We’re excited to join with PSCU and help them deliver the best experience for their credit unions and members,” said Tony Boutelle, president and CEO, CU Direct. “This is a natural partnership between two credit union-owned organizations that share a common core set of values and a passion for serving the credit union community.”

“Long-term relationships between members and their credit unions often begin with a loan,” said Chuck Fagan, PSCU president and CEO. “Our partnership with CU Direct gives PSCU’s owners an excellent opportunity to better serve members and grow with a world-class lending platform that streamlines the application process and delivers a great member experience.” 

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Copyright Year: 2019
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