YONKERS, N.Y.—Consumer Reports has ranked the best and worst industries and companies for customer service, and credit unions have come out on top.
Consumer Report’s latest survey rates credit unions No. 1 for service, scoring CUs a 90 out of 100. The publication also said that the “best of the best” is the $11-billion Schoolsfirst FCU, in Santa Ana, Calif.
Auto insurance came in second, with USAA tops in this group. Brokerage firms were third with a score of 86. Pharmacies scored 85, and fast food restaurants were fifth—Chick-fil-A is first with McDonald’s the big loser here.
The results are based on surveys collected over the last three years. Industries are scored on a scale from zero to 100, with 100 being perfect customer service.