Consumers Say They Would Like Cybersecurity Education; Survey Shows They Need It

PADUCAH, Ky.– Nearly three-quarters of consumers (74%) would be likely to participate in a cybersecurity awareness or education program from their financial institution if they offered it, according to a recent survey.


The survey, conducted by The Harris Poll on behalf of Computer Services, Inc. further found an overwhelming majority of consumers (92%) have concerns about the security of their personal confidential data online.

The poll more than 2,000 U.S. adults ages 18 and older found more than half of consumers (56%) believe a person’s payment information is more likely to be compromised when using a debit card versus a credit card, while 24% believe it is OK to use the same password for an online bank account that is used for other online accounts.

One Surprise

Surprisingly, Computer Services said, younger adults are more likely to believe this than their older counterparts (36% of those ages 18-34 vs. 19% of those ages 35+).

“Compromised financial data represents one of the most threatening issues for financial institutions and consumers alike, so it comes as welcome news that consumers are interested in receiving education from their banks or credit unions,” said Kurt Guenther, group president for CSI Business Solutions. “Financial institutions have a unique opportunity to not only build stronger relationships through customer education, but also enhance their own anti-fraud efforts by providing accurate, easy-to-use advice that helps consumers protect themselves in the event of a security incident.”

Section: Standard
Word Count: 308
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Copyright Year: 2019
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