WASHINGTON–The Federal Communications Commission (FCC) has approved a Report and Order to create a reassigned numbers database to combat unwanted robocalls. The move has the support of both credit union trade associations, which have been pushing for such a database as part of calls to resolve issues related to the Telephone Consumer Protection Act (TCPA).
“We thank the FCC for taking this step toward TCPA relief today, and hope the commission will continue to look at the concerns CUNA has raised impacting credit unions trying to reach their members with vital account information,” said CUNA President/CEO Jim Nussle. “This database, as long as it remains affordable, easy-to-use, and includes a safe harbor, would limit TCPA liability.”
Credit unions continue to face uncertainties around liabilities related to contacting members with account information under the TCPA.
The FCC’s Report and Order establishes a single, comprehensive reassigned numbers database that will enable callers to verify whether a telephone number has been permanently disconnected, and is therefore eligible for reassignment, before calling that number.
It also sets out requirements for voice providers and provides a process to select an independent third-party administrator to manage the database.
CUNA noted the Report and Order also takes steps to ensure that the data contained in the database are used appropriately and accessible to the widest possible array of users and allows small voice providers additional time to begin maintaining and reporting data to the database.