PRINCETON JUNCTION, N.J.–The EMV Migration Forum has issued a white paper that aims to provide guidance for ATM owners and issuers who are contemplating implementing PIN change at the ATM as part of, or subsequent to, the move to EMV.
The white paper, “Implementing EMV at the ATM: PIN Change at the ATM,” was developed by the Forum’s ATM Working Committee and can be downloaded on the EMV Connection website at www.emv-connection.com/implementing-emv-at-the-atm-pin-change-at-the-atm/.
“In order to make an informed decision, it is important for ATM owners and issuers to understand how this service functions in the magnetic stripe world today, and what should be considered when deciding if, where, when and how to offer PIN change at the ATM when implementing EMV chip technology,” said Randy Vanderhoof, director of the EMV Migration Forum, in a statement. “This white paper answers these key questions and provides guidance through the decision and implementation of PIN change at the ATM.”
While PIN change at the ATM is not mandated by any of the payment networks, it provides cardholders with the convenience of self-service, and it is important that all stakeholders consider how important it is for the consumer to have a consistent and positive experience, the EMV Migration Forum said, adding, “This service also provides a convenient way for an issuer to deliver PIN change and PIN unblock issuer scripts to a chip card.”
The white paper also covers other major considerations, including:
- PIN change in the magnetic stripe and EMV environments: where PIN change can be offered; PIN change transaction flow; cardholder verification methods (CVMs); offline PIN management; comparison of flow between magnetic stripe and chip transactions; managing offline PIN within the chip; unblocking the offline PIN
- Current global payment network offerings supporting PIN change: American Express; Discover; MasterCard; Visa
- Key decisions and additional considerations for ATM owners and issuers: PIN change at the ATM: yes or no; card and terminal technology; tracking bad PIN tries; special scenarios