From Frank

It’s a day that songs, clichés and poets all say isn’t supposed to arrive, yet for one group of innovative credit unions, “Tomorrow” more than arrived, it lasted for two-and-a-half terrific, idea-sharing, best-practice-learning, growth-oriented, exciting days.

Joining lunch buffet lines and vendor hall putting contests in the Pantheon of CU conference must-haves is the anthem sung by every attendee about exceptional member service.

About 18 months ago I wrote about an “ugly truth” in credit unions that became the most-read column I’ve published in CUToday.info. Later this week we’ll get to see what NCUA plans to do about the ugliness.