From Frank

Joining lunch buffet lines and vendor hall putting contests in the Pantheon of CU conference must-haves is the anthem sung by every attendee about exceptional member service.

About 18 months ago I wrote about an “ugly truth” in credit unions that became the most-read column I’ve published in Later this week we’ll get to see what NCUA plans to do about the ugliness.

If you’ve been in credit unions long enough to remember when you wanted to get home from work in time to catch the latest episode of Frasier or Third Rock from the Sun, since at the time “on-demand” meant whatever DVD you might have handy, then you remember Ralph Swoboda’s time at CUNA.