RAHWAY, N.J.–IMM, a provider of eSignature and digital transaction solutions, announced it has surpassed its 1000thcustomer milestone.
In the first half of 2019, IMM reported it signed 90 new credit union and banking customers and is poised to surpass last year’s growth achievement of adding 150 new financial institutions. The company said it attributes much of the continued strong growth to the surge in demand amongst banks for digital transaction management solutions. While credit unions have leveraged eSignatures for a number of years, the company said many are now expanding their digital technology usage to add digital transaction workflows that automate internal back-office processes, streamlining and connecting the back-office experience to the front-office experience.
“Digitally-forward financial institutions understand that digital transformation doesn’t stop with the front office experience,” said John Levy, executive vice president with IMM, in a statement. “For institutions incorporating digital transformation into their strategic initiatives, the consumer-facing aspect of a transaction must be directly connected to the back-office processes. This way, the transaction can be easily, safely and efficiently managed across all operational areas of the institution with the same frictionless process asthe consumer experienced at the onset. In this way, we can create a truly comprehensive end-to-end digital lifecycle.”
IMM said the need for eSignatures is surging globally, due in part to increasing security and compliance concerns, a growing focus towards eliminating paper, and an expanding e-commerce market – with online transactions to match. Implementation of eSignature technology is keeping pace: eSignature transactions have increased from 89 million to 754 million in just five years, with 39% further growth predicted by 2020, it said.
“In addition to our new customer growth, we are extremely proud of the long-term relationships we’ve maintained with our customers,” said IMM’s CEO Chuck Klein. “While most of our competition operates in multiple industries and verticals, our sole focus remains on the financial industry, which gives us a unique perspective and the ability to better address the challenges facing financial institutions. Since 1996, our focus has always been on ensuring our customers are provided not just with a solution, but a customer service and support experience that transcends expectations. IMM has been a consistent choice for credit unions for more than 23 years, and now banks are quickly embracing the digital transformation that IMM and our eSignature solutions deliver.”
IMM said it further attributes much of its success to its continued commitment to providing excellent customer service, including a collaborative environment in which ideas and feedback from customers influence much of the development and technology initiatives deployed each year. This is further evidenced by the fact that more than 63% of IMM’s customers have relied on its solutions for more than five years, and notably, 24% have been long-term partners for 11 years or longer, the company said.