THE 'tude

In February, the U.S. Government Accountability Office (GAO) published a report to Congress based on reports of businesses and residents of Southwest border communities whose financial services were terminated—and in some cases whole branches closed—due to the perceived Bank Secrecy Act risk. 

Consumers and members are approaching financial services with an Amazon.com mindset, and I don’t think that anyone doubts the projection that mobile and digital methods are the primary way institutions will interact with members in the future. 

The board of the National Credit Union Administration (NCUA) is headed towards again being at full strength with its compliment of three members for the first time since April 30, 2016

Joining lunch buffet lines and vendor hall putting contests in the Pantheon of CU conference must-haves is the anthem sung by every attendee about exceptional member service.