How nervous are your direct reports to ever make a mistake? What is your reaction? Does your credit union or organization prefer to avoid innovation rather than have a failure?
Joining lunch buffet lines and vendor hall putting contests in the Pantheon of CU conference must-haves is the anthem sung by every attendee about exceptional member service.
Just in time for independence day, credit union members have been given more rights in their respective democracies.
It seems incredible that with all the attention and effort credit unions put into financial literacy and education, an All Star opportunity is going missed.
Credit unions may have a new role in the future: personal morale boosters.
The Universe has always had a great sense of irony, although it seems to like to play it subtle.
A few years back America’s First FCU ran a terrific series of TV spots themed “Banker Confessions.”
If you’ve been in credit unions long enough to remember when you wanted to get home from work in time to catch the latest episode of Frasier or Third Rock from the Sun, since at the time “on-demand” meant whatever DVD you might have handy, then you remember Ralph Swoboda’s time at CUNA.
What if? What if credit unions, instead of pushing back on one senator’s request that credit unions justify their tax exemption, credit unions leaned in? And with vigor!