CU to Be 1st With New Tech

PHOENIX–Desert Financial Credit Union said it is now offering secure voice banking through Amazon’s Alexa platform, and that it will likely soon be the first CU to offer voice banking with Google Assistant.

Members can download its app, link their account, and then use the prompt, “Alexa, open Desert Financial,” to check their account balance, transfer money, request rates, hear account history, get financial tips and ask questions.

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The credit union also announced an impending rollout of voice banking with Google Assistant, a partnership it said has only been executed in two other financial institutions. “This will likely make Desert Financial the first credit union in the country to offer voice banking with the technology,” the credit union said.

“Desert Financial is committed to bringing our members the latest in secure banking innovations, including online account opening, mobile banking, and now, voice banking,” said President and CEO Jeff Meshey. “We’ve long been a pioneer in Valley banking, and with today’s announcements, that legacy continues. We look forward to hearing from our members how this new skill is assisting them in their banking needs.”

Implemented Through Subsidiary

Desert Financial said it implemented the technology through its SwitchThink subsidiary, working with Tampa-based Best Innovation Group (BIG) to create the secure voice banking system. The credit union reported BIG is a consulting partner ensuring that credit union accounts have a firewall between the financial institution and the technology.

“This takes Desert Financial banking to a new level of simplicity,” said Wayne Oleksak, VP of experience and innovation with SwitchThink. “Now you can check your balance just by asking, while eating breakfast, cooking dinner, or on-the-go. Truly, any time you’re using Alexa. Ultimately, we believe this will continually improve the way members save and borrow with Desert Financial on their mobile device, in-branch, and over the phone.”

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Copyright Year: 2019
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