CHICAGO–How do you keep your most talented people from quitting and moving to another job? By asking them five “powerful questions,” according to research by Gallup.
Writing on Inc.com, Marcel Schwantes, principal and founder of Leadership From the Core, noted every great manager seeks to discover each employee's unique talents and strengths so they know how to motivate them and get the most from them.
“If your employees are losing focus, are disengaged, or are bored at work, it's every manager's duty to get fresh knowledge and insight about what you can do to improve and retain those valued employees--today--not after they have emotionally disconnected and stopped caring,” suggested Schwantes. “One of the best approaches to re-engage disengaged employees and energize them like never before is to conduct ‘stay interviews.’ The idea is based on honest two-way conversations where each side gets to listen, ask questions, and agree to follow-up on ideas and action plans.”
Such “stay interviews,” explained Schwantes, help build trust in leaders, because they are telling a valued team member, "Hey, I'd like to get a feel for what's working and not working for you, and learn how best to utilize your natural talents."
5 Questions to Ask
Schwantes pointed to research by Gallup, which recently published an article to help managers clue in to the natural talents their employees bring to the table. “Their ‘five clues to talent’ framework helps managers to have meaningful conversations to ‘better shape roles and responsibilities to fit individuals' best chances to succeed,’” Schwantes shared.
Gallup’s recommendations for five questions a manager must ask include:
1. What do you know you can do well but haven't done yet?
2. What sorts of activities do you finish and think, "I can't wait to do that again"? Or what are you doing -- inside or outside work -- when you're truly enjoying yourself?
3. What have you done well that you didn't need someone to explain how to do?
4. What have other people told you you're great at doing?
5. What activities are you doing when you are unaware of time passing?
“According to Gallup, ‘Employees' answers to these questions and the resulting conversations should be the foundation of any exceptional manager's efforts to energize and empower people to perform better by doing what they naturally do best every day,’” said Schwantes.