What is the No. 1 goal for any contact center manager in any industry? To provide world-class service.
For credit union employees to be successful, they must be able to face adverse situations directly and overcome the litany of challenges that arise.
On Sept. 17, the FDIC board eliminated risk based capital (RBC) requirements for community banks with assets of less than $10 billion.
Economists aren’t often taken for conversationalists, even though the profession comes with ready-made conversation-starters that transcend nearly every social scenario: cocktail parties, backyard picnics, the kids’ school functions, seatmate on a long flight.
In today’s fast-developing innovation environment, human interaction patterns are continuously shifting to adapt to an ever-changing business landscape, while traditional market erosion, acquisitions, and mergers are establishing a new business code.
Are the mergers taking place in credit unions in the best interests of members?
If you’ve ever read any product announcement from CO-OP Financial Services or attended one of its events, you will in short order read or hear about the risk to the credit union business model from “digital disruption.”
The digital banking market continues a long burn—this time like the smoke of a Texas summer barbecue. Geneva-based Temenos announced the acquisition of Austin, Texas-based digital application provider Kony in a deal totaling $580 million.
There’s a lot more to diversity than gender. Or race. Or ethnicity
Technological innovations have allowed employees to efficiently accomplish tasks and goals like never before.