Now more than ever, credit unions must have a foundational grasp of the characteristics, values and beliefs that should be considered when formulating attraction and retention strategies aimed at specific generational targets.
On June 12 I described NCUA’s May 17, 2019 conservatorship of Municipal Credit Union in New York City. The critical point was who will be the conservator? What will be the plan? Will NCUA’s chosen leader knock the place down or build it up? We now have an answer.
Not sure why there is so much attention to so-called “fake news” when the real news is so much more entertaining, confounding and frustrating. Here’s a sampler:
Let’s be honest: for most institutions, bill payment, transfers and other types of money movement are just a checkbox on a list – or even worse, multiple checkboxes on a list.
As the financial services industry continues to evolve, credit union boards are becoming even more critical to the organizations they serve.
You never know from what corner of the world you might hear an observation made that changes how you think about something.
Contactless cards are the current trend across the financial services industry.
Apparently, the smoke has not quite cleared.
Technological advancements have fundamentally altered the ways in which financial institutions provide services to consumers.
No true credit unionist ever forgets when they were a wee lass or lad and went away to Camp Credit Union, where they would gather under the stars at night next to a glowing cooperative campfire before there would be a hush, and a wizened camp counselor in an Ed Filene replica fedora would share the CU genesis story of the New Hampshire mill workers and the formation of the first credit union.