THE 'tude

There are a lot more of you reading this. And for that we say thank you. Let me explain.

Last week reported the Q3 numbers for credit unions, which showed strong growth across all loan categories. But it isn’t just credit unions where the numbers are robust; is seeing more traffic than a mall parking lot this holiday season.

The evolution of the Internet and the rise of mobile devices such as smartphones and tablets have placed information in the palms of our hands in unprecedented ways. 

While consumers have come to expect services that are tailored to their individual needs, they are also increasingly concerned with how their personal information is used-and how their privacy is protected.

Credit Union Land, welcome to Creepy Town. “Omnichannel” got a lot of the focus during the recent BAI Retail Delivery Show in Chicago, but creepy “omnipresence” might have been more fitting. Belief in a supreme being may be slowly ebbing away in the United States, but three days at this trade show proves financial institutions believe they can fill the void. 

Self-service terminals are often overlooked in the fight for new member acquisition, as credit unions deploy the latest technology to engage generation Y and keep up with the latest market trends.

You don’t exactly need a postgraduate degree from the University of Tea Leaves to figure out that several members of the NCUA board think credit unions and their trade associations are being just a wee bit hypocritical in their demands for more “transparency” from the agency when it comes to the budget.

Social media is an effective way to market your credit union or business. But to actually be effective, you have to do it right and be consistent.

Have you actually seen one?  You know, “Millennials”, have you seen one?  This seems to be a big question for many segments in business right now: How do you define and serve the up and coming generation known as “Millennials”?